One year on from People Know How’s appointment of a dedicated VIP (volunteer, interns and placement students) Coordinator, this research briefing takes as its starting point how organisations may support their volunteers through best practice. People Know How’s VIP management policies and procedures are used to exemplify these best practice models. This briefing considers how the charity has implemented and is implementing them, relating it to the goal in their Strategic Plan to achieve a Volunteer Accreditation Mark. Indeed, the charity is currently seeking to achieve Volunteer Scotland’s “Investing in Volunteers” award, the indicators of which also reinforce best practice.
