Privacy & cookie policy
Our privacy and cookie policy for your use of our website.
At People Know How we respect your right to privacy and are committed to protecting your personal data. We follow the principles of the General Data Protection Regulation (GDPR).
Personal data is any data that identifies you as an individual and can include your name, email address, address or other information about you.
This policy explains what data we collect, how we use that data, where we store information and for how long. It also explains what cookies are and how we use them and your rights and preferences.
What kind of data do we collect and why?
Data protection law requires us to rely on one or more lawful grounds to process your personal information and we consider the following grounds to be relevant:
Specific consent: where you have provided specific consent to us using your information in a certain way such as to send you an email, text and/or telephone updates.
Performance of a contract: when we are entering into a contract with you or performing our obligations under it.
Legal obligation: where it is necessary to comply with a legal or regulatory obligation for example where we are ordered by a court or regulatory authority like the Charity Commission or Funding Regulator.
Vital interests: where it is necessary to protects life or health (for example in the case of a medical emergency at one of our events) or a safeguarding issue which requires us to share your information with the emergency services.
Legitimate interests: where it is reasonably necessary to achieve our or others “legitimate interests” (as long as what the information is used for is fair and does not duly impact on your rights).
We consider our legitimate interests to be running People Know How as a charitable organisation in pursuit of our vision, mission and values. The information you provide will be used by People Know How in order to for example:
- Enable us to supply you with the services and information you have requested
- Analyse the information we collect so we can administer, support and improve and develop the website
- Provide you with information or services that you request from us or which may interest you, where you have consented to be contacted for such purposes
- Notify you about changes to our services
- Seek your views or comments on the services we provide
If you are a prospective VIP, we may collect and process relevant personal data so we can process your application to become a VIP.
If you are a prospective service user or referring party, we may collect and process relevant personal data so we can contact you to arrange support.
If you are a funder or partner, we may collect and process relevant personal data so we can process your enquiry and contact you throughout our partnership or funded project.
If you are a job applicant, we may collect and process relevant personal data in order to process your application and help you secure a position at People Know How.
If you are a donor, we may collect and process relevant personal data in order to process your donation.
How do we collect information from you?
We collect information from you in the following ways:
- Information you give us directly, for example when you fill out a contact form, make a donation, take part in our events or apply to volunteer with us
- When you interact with us on social media platforms like Facebook, Twitter, Instagram, LinkedIn or YouTube we may obtain information about you (for example, when you publicly tag us). The information we receive will depend on the privacy preferences you have set on those types of platforms.
- When you visit the website, we collect information using cookies and analytics data. Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. They help make the website function properly, make it secure, provide better user experience, and understand how the website performs to analyse what works and what needs improvement.
You can at any time change or withdraw your cookie consent at any time by visiting this page.
How do we use cookies?
As most online services, our website uses cookies first-party and third-party cookies for a number of purposes.
First-party essential cookies are mostly necessary for the website to function the right way. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.
Third-party cookies used on our website are used to understand how the website performs and how you interact with our website, keeping our services secure and providing you with a better and improved user experience, for example, helping speed up your future interactions with our website. In our case, these are our Statistics and Marketing cookies.
Some cookies are retained in your browser for only as long as you visit our website, while others persist for a longer specified or unspecified period.
When you leave our website or click on links that lead to external websites, we are unable to control what cookies are set in any way. You will need to set your cookie preferences for those sites as well.
Our cookies
Cookie preferences
In order to remember your cookie preferences, these cookies keep track of your viewing and approval of cookie usage.
How can I control the cookie preferences?
You can view your current consent state and manage your preferences below:
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. The information generated by the cookie about your use of our website will be transmitted to and stored by Google in the United States. This data helps us understand and analyse how well the website performs and where it needs improvement. Google will use this information for the purpose of evaluating use of our website and compiling reports on website activity.
Hotjar
We use Hotjar cookies to gather analytics data on how visitors use our site. Hotjar cookies display this content without personally identifying anyone. By using these cookies we are able to understand and analyse how the website performs and how people can make best use of it and our projects.
Google Maps
Google set cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.
YouTube
Google set cookies on any page that includes a YouTube video. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of YouTube users, including information that links your visits to our website with your Google account if you are signed in to one. Information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. This cookie does not identify you personally unless you are logged into Google, in which case it is linked to your Google account.
WordPress
Our site is created through WordPress. These cookies have functions including checking if cookies are enabled on the browser to provide appropriate user experience to the users. They also function for site admins and their logins.
Forms
On each of our online forms you use, there will be further details of why we are collecting the information asked for. We will always ask for your consent to process your information before you can submit the form.
Sassy Social Share
We use the Sassy Social Share plugin to allow users to share content. This plugin does not track any user data. However, it does depends on third party service such as the social media platforms it links to, which may track user data. When our website makes requests to these external servers for you to be able to share our webpages using your accounts, these requests make your IP address visible to the platforms, who may use it in accordance with their data privacy policy.
Read more about Sassy Social Share’s policies.
Sharing your personal data
We will never sell your personal data to any third parties.
We do not share your information with third parties for marketing purposes.
However, in some cases we may disclose necessary information to trusted third parties we work with to provide support, where consent has been given to do so.
We may also collect data from other parties who have obtained your permission to share your personal data with us, for example, volunteering agencies or databases you have submitted to.
Retention of data
We will hold the personal data you provided us only as long as we need to fulfil your agreed request or communication, after which time we will securely erase or delete the data. We keep personal information in accordance with our internal retention procedures which are determined in accordance with our statutory obligations and good practice.
In order to effectively deliver our services, People Know How stores data on a secure database or on our secure server. All staff are bound by a Privacy Notice and Confidentiality Policy.
Your rights
You have the right to request access to, copies of and rectification or erasure of personal data held by us.
If we have asked for your consent in order to process your personal data you can withdraw this consent in whole or part at any time.
If you are unhappy with the way we have processed your personal data you have the right to complain to either People Know How directly or to a supervisory authority such as the ICO.
You can contact us at contactus@peopleknowhow.org.