This article considers the increasing importance of essential digital skills and the issue of digital exclusion in Scotland, highlighted by a move to online working, educating and socialising as a result of the pandemic. The article will focus on People Know How’s response to the issue through the provision of the Scottish Government’s Connecting Scotland’s national technical support helpline through their Helpline project. The article intends to analyse the necessity of the Helpline by outlining the need for digital skills providers with reference to the issue of digital exclusion, and looks forward to solutions that will continue to address the issue. This article is intended as an overview of both the Helpline and the social parameters that exist that make the helpline a necessity.
