This research briefing explores digital exclusion and the barriers for a lack of internet access in the home. People Know How are currently supporting people suffering from digital exclusion, for instance, through their computer delivery service. As such, this briefing is useful to further develop this service and People Know How’s overall online support amongst digitally excluded groups. UK and Scottish Government initiatives and legislation are examined, as is the legislation designed to make the internet accessible to more of the population. It is found that a lack of internet access most likely has a detrimental effect on our human rights. Furthermore, the briefing provides details of a UK-wide case study that indicates that there could be different perceptions in Scotland concerning the affordability and benefits of internet services compared to other UK nations. This finding highlights a need for further study, to identify how and why these differences exist. Some alternative technical solutions from academic research are provided. In summary, it is found that digital exclusion is a complex issue, bound up with government initiatives, education, technology, poverty, culture, and more.
