Our Connecting Scotland Digital Support Helpline helped David and his family through access to digital resources and information.
Digital poverty affects everyday life, often leaving those impacted with a lack of access to information and opportunities only afforded to those with the means to access the digital world.
Since its inception at the start of the pandemic, the Connecting Scotland Digital Support Helpline has been run by People Know How to support both recipients of Connecting Scotland devices as well as anyone who needs support with digital in Scotland. We empower callers through advice and opening the door to a network of digital organisations.
David and his family recently moved to the UK without access to digital technology. His resettlement officer helped provide a Chromebook and MiFi, a portable device that provides connectivity through a SIM card, similar to a mobile hotspot. They received these devices through Connecting Scotland programme, which aimed to combat isolation and lack of connectivity during the pandemic. With this initial support in place, it became easier to begin the moving process, allowing David to access his emails and view and sign critical documents online.
Shortly after their move, however, David and his family encountered a problem as their MiFi device stopped working.
Family connections
When digital issues arise, the Connecting Scotland Digital Support Helpline is crucial to local councils, third sector organisations and individuals who call, with the common goal of connecting those in need to the digital world and eliminating the digital divide. After David called in and explained his issue, our team identified the fault with the MiFi device and quickly organised a replacement, allowing them to re-connect to the online world and start using their devices again.
For David and his family, these devices were pivotal in helping David to adjust to the move. His Chromebook’s translation feature helped his family build confidence while improving their English and engaging with essential services.
Access to digital is now a cornerstone of learning, with libraries, universities and colleges operating in the digital sphere. David’s siblings have been able to continue their studies and keep in touch with their friends. Without the Chromebook, their previous social life and education would have been ripped away, an often-lived reality for those experiencing digital poverty.
Life without digital
Digital is more important than ever; it’s a gateway to information and resources we rely on daily. With 5.56 billion people having access to a smartphone, the world is shifting to focus on the majority. However, what’s left behind are people without access to jobs, key social tools, education, financial advice and more. Many are denied the means to help navigate poverty and, without resources like the helpline, are left to struggle when digital problems arise.
The helpline has been crucial in helping David and his family to regain digital access and settle down after moving. David is applying to his local college for courses that will give him a formal qualification in English and build his workplace skills. He is eager to get a job to support his family financially and build his social network.
The Connecting Scotland Digital Support Helpline is on hand to help those needing digital support throughout Scotland. If you or someone you know could benefit from the helpline, call 0800 0590 690 Monday – Friday, 10am – 4pm.